The Store as Brand
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April 27, 2009
Customer Experience
Tags: brand, Chanel, Domenico De Sole, Knowledge@Wharton, Store, Tom Ford, University of Pennsylvania, UPenn, Wharton
“At the end of the day, the store is the soul of the brand. . . A brand is your store. For example, if you mention Chanel to people, they think immediately about the Chanel store.”
–Domenico De Sole, Chairman of Tom Ford International
For more insights from De Sole, watch the video below or read the full interview transcript from Knowledge@Wharton, the online business journal of the University of Pennsylvania’s Wharton School.

